FAQs

For Patients:

Q: How much does Zzoma cost?
A: $189.95

Q: Why is Zzoma Prescription Only?
A: The Food and Drug Administration (FDA) has cleared the Zzoma Positional Device as prescription only because they would like patients to be diagnosed for positional sleep apnea before any purchase.

Q: How do I purchase?
A: Purchasing Zzoma is fast and easy. You may place an order online (http://zzomaosa.com/buy-zzoma-other/) 24/7 or call our toll free number (1.877.799.9662) during regular business hours (10AM-5PM Eastern).  Once we have both a copy of your prescription and a form of payment your device will be shipped right to your door.

Q: Are there different sizes?
A: One size fits most. Zzoma has adjustable Velcro® straps (general guidelines: min 100 lbs to 350 lbs). Fits up to 55-inch upper torso.

Q: Can I return Zzoma?
A: If for any reason you are not satisfied with our product you may return it within 30 days of delivery to receive a full refund.

Return address: Sleep Specialists, LLC; 150 Monument Rd, Suite 207, Bala Cynwyd, PA 19004

Q: Are there different colors?
A: Zzoma only comes in black.

Q: How do you roll from side to side?
A: Zzoma is a positioner worn on the back therefore by rolling on your stomach you can roll from side to side.

Q: How do I wear Zzoma?
A: Using Zzoma couldn’t be easier. Simply open up the Velcro® straps, position the “backpack” so it’s at your back and the straps are across your chest, and then reattach the Velcro® straps. The straps are easy to adjust, so you can find the right fit for your body. The device works best when worn over a T-shirt and can fit up to a 55-inch upper torso.

Q: I am rolling around in Zzoma.  It is coming off at night. What do I do?
A: You may be wearing Zzoma too low on your body: try wearing it right under your arms.  The higher up on your body the more effective it will be.  Additionally, try tightening the straps.  The side elastics will allow for easy breathing at night.

Q: Is Zzoma comfortable?
A: Zzoma is very comfortable.  It is made of semi-rigid foam which allows sturdiness without discomfort.  Wearing Zzoma is like getting use to a new bed or pillow.

Q: How long does it take for me to get use to sleeping with Zzoma?
A: Generally takes 2 weeks for patients to become accustomed to Zzoma.  However, your adjustment period will depend your previous sleeping habits.  If you were a frequent supine sleeper it will take longer for you to adjust to sleeping only on your side.  If you’ve always been comfortable sleeping on your side you will become accustomed to Zzoma much quicker.

Q: How is Zzoma different than other positioners in the market?
A: Zzoma was developed by sleep physicians and is an FDA-cleared medical device for the treatment of mild to moderate obstructive sleep apnea requiring a prescription. It was clinically proven to be equivalent to CPAP.

Q: Is Zzoma right for me?
A: Only your sleep physician can recognize if your sleep apnea is positional. If your sleep apnea or snoring is purely supine then Zzoma is the right treatment for you.

Q: Is Zzoma reimbursed by Medicare?
A: Zzoma has been assigned code E0190 which is not reimbursed by Medicare.

Q: Is Zzoma reimbursed at all?
A: Some third party payers do reimburse for Zzoma under code E1399 or E0190. However; Zzoma is very new to the market and the private healthcare insurers and Medicare are yet to assign it its own reimbursement code.  For this reason, most of the time Zzoma is an out-of-pocket expense. For more information on reimbursement please click here.

Q: What is Zzoma made of?
A: Zzoma has a firm inner core made of foam. The outer part of the device is covered in nylon, and the part that touches your body is cotton covered with a coating of PVC dots that helps keep Zzoma in place while you sleep.

Q: How do I clean my Zzoma?
A: To clean the outer fabric, simply unzip and then machine-wash it in cold water. The “Delicate” or “Hand Wash” setting is best.

Q: Is this for the use of infants?
A: No

Q: What if my sleep apnea symptoms continue?
A: You may not have purely positional sleep apnea and therefore should contact your sleep physician.

Q: Is there a warranty?
A: Devices that wear and tear heavily within the first year of purchase are replaced by the manufacturer.

Sleep Specialists, LLC (DBA 2Z Medical); TAX ID: 20-5914787;

Mailing Address: 150 Monument Rd, Suite 207,  Bala Cynwyd PA 19004;

Telephone: 1.877.799.9662; Fax: 1.267.222.1000; Email: info@2zmedical.com

View regulatory details here: www.zzomaosa.com/regulatory-compliance

 

For Doctors:

Q: Is Zzoma reimbursed by third party private carriers and Medicare?
A: Zzoma is very new to the market and the private healthcare insurers and Medicare are yet to assign it its own reimbursement code.  For this reason, each reimbursement claim is an individual review. Zzoma has been reimbursed by some third party private carriers under code E1399 or E0190 with diagnostic code G47.33. Due to Zzoma’s physical nature as a positioner there is no benefit category where it fits with coverage for Medicare patients.

Q: Can my office have a sample and marketing material?
A: Yes, please click here to fill in the marketing material request form.

Q: Do patients need a prescription?
A: Yes, please fax all prescriptions to 1.267.222.1000 or email digital copies to info@2zmedical.com.

 

For DMEs:

Q: How can we become a distributor?
A: For information on becoming a distributor please call 1.877.799.9662 or email syesilsoy@2zmedical.com.

Q: What code is Zzoma reimbursed under?
A: E0190 or E1399

Q: What is the product number?
A: ZZOMA-1

Q: How do we send purchase orders?
A: Please fax to 1.267.222.1000 or email a scanned copy to info@2zmedical.com.

Q: What is the diagnosis code for prescriptions?
A: ICD –10 Diagnosis Code: G47.33

Q: What documents need to be submitted for reimbursement?
A copy of the patient’s prescription, receipt of payment and reimbursement application. In some instances a Medical Necessity Letter will be requested.

References

Navigating the Insurance Reimbursement Process

Zzoma is an out-of-pocket expense that you may be refunded for by your private healthcare insurer. Refund approval and percentage depends on your policy.

If you'd like to receive pre-approval we suggest for you to start by calling the 800 # on the back of your insurance card. Ask them their policy on the equipment code E1399 as a medical necessity. Explain to the customer care representative that you have been diagnosed with obstructive sleep apnea and have been prescribed Zzoma as a medical device. Let them know that you do have a medical necessity letter (click for a sample).

Most insurance companies will have you purchase items and then download a claim form from their website. We suggest submitting a copy of your prescription, medical necessity letter and receipt with your form. We are not given permission to access your health coverage so please be sure to write your own address on the forms for correspondence.

The following information is a collection of the details you may need for your refund.

Manufacturer/Servicing Provider Name: Sleep Specialists, LLC (DBA 2Z Medical)
TAX ID: 20-5914787
Physical Address: 45 E City Ave PMB 325 Bala Cynwyd PA 19004
Telephone: 1.877.799.9662
Fax: 1.267.222.1000
Active HCPCS Code/Equipment Code & Description: E1399 Durable Medical Equipment Misc Code
Production Name: Zzoma Positional Device
Regulatory Class: II (prescription only)
FDA Clearance 510(k): K100160
ICD-9 Diagnosis Code: 327.23 or Obstructive Sleep Apnea

If your insurance company does not cover for Zzoma, it may be covered under your pre-tax cafeteria plan (IRS Section 125).

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Navigating the Insurance Reimbursement Process

Zzoma is an out-of-pocket expense that you may be refunded for by your private healthcare insurer. Refund approval and percentage depends on your policy.

If you'd like to receive pre-approval we suggest for you to start by calling the 800 # on the back of your insurance card. Ask them their policy on the equipment code E1399 as a medical necessity. Explain to the customer care representative that you have been diagnosed with obstructive sleep apnea and have been prescribed Zzoma as a medical device. Let them know that you do have a medical necessity letter (click for a sample).

Most insurance companies will have you purchase items and then download a claim form from their website. We suggest submitting a copy of your prescription, medical necessity letter and receipt with your form. We are not given permission to access your health coverage so please be sure to write your own address on the forms for correspondence.

The following information is a collection of the details you may need for your refund.

Manufacturer/Servicing Provider Name: Sleep Specialists, LLC (DBA 2Z Medical)
TAX ID: 20-5914787
Physical Address: 45 E City Ave PMB 325 Bala Cynwyd PA 19004
Telephone: 1.877.799.9662
Fax: 1.267.222.1000
Active HCPCS Code/Equipment Code & Description: E1399 Durable Medical Equipment Misc Code
Production Name: Zzoma Positional Device
Regulatory Class: II (prescription only)
FDA Clearance 510(k): K100160
ICD-9 Diagnosis Code: 327.23 or Obstructive Sleep Apnea

If your insurance company does not cover for Zzoma, it may be covered under your pre-tax cafeteria plan (IRS Section 125).

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Zzoma Application Instructions:

Warning:
The user of this pillow should consult with their physician if the following symptoms continue:

Contraindictions:

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Cleaning Instructions:

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